Customer Assistance & Replies

Welcome to the Support Center

In order to streamline support requests and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required.

Welcome to our Knowledge Base
You have a question and we may already have the answer. Check out our FAQs. Likewise, you might be interested on Visa and Immigration questions and our answers.

Open New Ticket

For reservations, you will be asked to fill-out and attach the following items:

  • Voucher Codes and Security Codes (for MetroDeal customers)
  • Travel Dates
  • Traveller/s Full Name
  • Government-Issued Valid ID

Please note, our customer support hours are as follows: Mondays to Fridays only, 9am until 6pm. Any support request sent after office hours or during the weekends will be answered on the next business day.

Create Ticket

Check Ticket Status

We provide archives and history of all your support requests, complete with responses.

Enter Ticket ID

Please be informed that our offices are closed on the following Philippine holidays:

SEPTEMBER 12 (Monday)
Feast of Sacrifice - Eid al Adha

OCTOBER 30 (Monday)
Public Holiday - Special Non Working Day

NOVEMBER 01 (Tuesday)
All Saints Day - Special Non Working Day

NOVEMBER 30 (Wednesday)
Bonifacio Day - Special Non Working Day

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