Customer Assistance & Replies
Welcome to the Support Center
In order to streamline support requests and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required.
You have a question and we may already have the answer. Check out our FAQs. Likewise, you might be interested on Visa and Immigration questions and our answers.
Open New Ticket
For reservations, you will be asked to fill-out and attach the following items:
- Voucher Codes and Security Codes (for MetroDeal customers)
- Travel Dates
- Traveller/s Full Name
- Government-Issued Valid ID
Please note, our customer support hours are as follows: Mondays to Fridays only, 9am until 6pm. Any support request sent after office hours or during the weekends will be answered on the next business day.Create Ticket
Check Ticket Status
We provide archives and history of all your support requests, complete with responses.
Please be informed that our offices are closed on the following Philippine holidays:
01 JANUARY Friday
New Year's Day Regular Holiday
02 JANUARY Saturday
Special non-working day
08 FEBRUARY Monday -
Chinese Lunar New Year's Day
Special Non-working Holiday
25 FEBRUARY Thursday -People Power Anniversary Special Non-working Holiday